When the pandemic hit, connecting frontline workers to HQ became top of mind for organizations. Our research shows that while the pandemic accelerated better engagement between frontline teams, frontline managers are still struggling to be heard by their HQ peers.
For these managers, texting and calling on personal devices, along with WhatsApp, were the most reliable methods of communicating internally during the crisis. Only 27% relied on
email, compared to 90% of head office leaders.
Download Seven steps to connect and empower your frontline workers Whitepaper